1.Are the oil paintings made by a computer or are they hand made?

The oil paintings on paintings123.com are entirely handmade.They are not machine generated. Individual artists make these paintings brush stroke by brush stroke.

2.Does the reproduction look exactly like the original picture ?

We make sure that our reproductions contain the same brushstrokes and techniques used by the original artist. However, since the paintings are made by hand and are not computer generated there is always a slight variation between the reproduction and the original.

3. Why are your prices so low ?

Paintings123.com specializes in providing low cost,have more than 200 talented and master artists,we purchase thousands of high quality oil paintings from them directly. We have an unmatched ability to purchase paintings at a low price and instead of increasing our profit we transfer the savings to our customers. Buying from Jackygallery.com gives you the opportunity to purchase oil paintings at the wholesale price.

4.Can you reproduce paintings from my picture?

Yes,custom painting is workable on paintings123.com .Our artist can make your picture to canvas.Please email us your picture or photograph,and let us know the size you want to paint,we will send you the price before you order.

5.Can i check the quality before shipment.

Yes,if you want to check the quality of painting ,please mark your requirement on your order. We will send you the photo of the completed painting for confirmed before we made the shipment.

6. What is your custom art process?

Email us your special images and the custom sizes you need,we will send you the quotation.If the price is ok for you,please pay the money to our Paypal, after we got the payment,we will arrange the painting for you to the artist, it will take about 7-10 days to complete the painting.We will send you the finished painting picture for confirm before shipment, we can do some changes if you are not satisfied with some of the details. All confirmed, we will send out the painting and inform you the tracking no.

7. How long will I have to wait for my painting?

All the painting will be painted after order. Usually it will take about 5-7 days to complete the painting after we got the payment. We will use the fast shipping to deliver,such as EMS,DHL,TNT,Fedex etc.Normally,it will cost 3-10 days to arrive.You can get your painting in two weeks.

8.How do I place an order?

Add your intersted painting into shopping cart, follow the instructions to finish the register and payment.

9. What kind of payment can you accept?

We accept Paypal,Boleto, Visa, MasterCard, QIWI, Western Union, Maestro debit card, WebMoney and bank transfer currently.More payment options will be available on paintings123.com in the future.

10. What is your Return Policy?

Paintings123.com has a 30 Days Money Back Guarantee. If you are not completely satisfied with your art you are welcome to return it for a full refund of the purchase price (refund does not include shipping, if applicable). You need to pay for the shipping back to us. The above return policy does not apply to customized orders. There are no returns for special and custom sized orders.

11. How to Make a Return or Exchange?

It's easy to send us back your return or exchange. Just locate the return info that came in your original package and follow the steps below.
1) Repack the paintings in the original packaging.
2) Send us a mail first and we will arrange an RMA number for you to place on the front of the box.
3) For returns, fill out the return information on the front of your invoice. For exchanges, fill out the front portion as well, as the exchange information on the back.
4) Send the items back no later then 45 days from the date of purchase shown on the invoice.
5) Credit or exchange will be given when the package arrives at paintings123.com facilities.

12. When can I get the tracking no. and how can I check my package?

We will give you the tracking number after shipment.
For EMS shipment, please check your package at http://www.ems.com.cn/english.html
USA buyers can also check it via USPS http://ww.usps.com
Canada buyers can also track it via Canada post http://www.canadapost.ca
For DHL shipment, please check at http://www.dhl.com
For Fedex shipment,please check at http://www.fedex.com

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